Refund Policy: Tee Top

At Tee Top, we strive to provide you with high-quality custom graphic clothing that meets your expectations. However, we understand that there may be circumstances where a refund is necessary. This refund policy outlines the terms and conditions for refund requests.

1. Refund Eligibility:

• Defective or Damaged Products: If you receive a product that is defective or damaged, please contact our customer service team at store@tee-top.com within 30 days of receiving your order. We may request photos or additional information to assess the issue.

• Incorrect Order: In the rare event that you receive the wrong item, color, or size, please contact us within 30 days of receiving your order, and we will arrange for the correct item to be sent or provide a refund.

2. Non-Refundable Items:

We cannot offer refunds for customized items unless they are defective or damaged.

3. Refund Process:

• Contact Customer Service: To initiate a refund, contact our customer service team at store@tee-top.com. Please include your order number, a description of the issue, and any supporting documentation, such as photos.

• Assessment: Our customer service team will review your request and determine eligibility for a refund. We may request additional information or documentation to facilitate the process.

• Refund Approval: If your refund is approved, it will be processed within a reasonable timeframe. Refunds will be issued to the original payment method used during the order.

4. Shipping Costs:

• Defective or Incorrect Products: If a refund is approved for defective, damaged, or incorrect products, Tee Top will cover the return shipping costs. Please follow the instructions provided by our customer service team.

• Non-Defective Returns: If you wish to return a non-defective item for reasons other than those outlined in this policy, you will be responsible for the return shipping costs.

5. Late or Missing Refunds:

If you haven't received a refund within the expected timeframe, please check your bank account or contact your credit card company. If the issue persists, contact us at store@tee-top.com for assistance.

6. Contact Information:

For refund inquiries or assistance, please contact Tee Top customer service at store@tee-top.com. Our team is here to help and ensure a smooth resolution to any issues you may encounter.

7. Changes to the Refund Policy:

Tee Top reserves the right to update this refund policy. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated policy.

Thank you for choosing Tee Top. We appreciate your trust, and we are committed to providing a positive shopping experience for our customers.